FAQ

How important is cleaning after the installation?

Cleaning “after the installation” helps remove residues of grout-joints, cement and lime. This is obligatory at the end of the installation, for glazed tiles and unglazed tiles. If the cleaning “after the installation” is not carried out properly or if is not carried out at all, is often a cause of marks that prevent the floor from being clean even if a good daily cleaning is performed. Whenever is possible, especially for medium to large surfaces, it is advisable to use a single-brush machine with soft disks (white or beige). The cleaning of cement-based grouts mixed with water it is carried out with specific detergents based with buffered and diluted acids (which are easily available in the market).

Large format tiles - product handling?

It is important to insure that that correct handling is made of your large format purchase. Please see information PDFs on this page for furhter details. 

What is rectification?

Rectification is a procedure by which the edges of the tiles are perfectly squared. The tiles can then be laid with minimum joints thereby obtaining an aesthetically refined and elegant result. Rectification is usefull especially forbathroom tiles and kitchen tiles.

Can tiles be laid without a joint?

No, a joint is always necessary, but depending on the lateral finish of the tile it is possible to have very fine joints (2mm) or larger joints (5mm). Laying the tiles and choosing the joint generally varies according to the characteristics of the collection. It is important to pay attention in harmonizing the product and to keep the tile separators tight while laying. Il the tiles are rectified (perfectly square), they can be laid with a minimum joint of 2mm so as to create a refined and elegant effect. This kind of solution is ideal for modern products in large formats. In the case of classical and rustic tiles, with non rectified edges, that remain natural after firing, it is generally advised to use a slightly larger joint between 4 or 5 mm in such a way that the esthetical characteristics of the products.

What is tone?

Tone is the tonality of colour that characterizes a particular lot of tiles. Seeing that it is almost impossible to produce pieces with identical chromatic tonality in an industrial production, the tiles are grouped together regarding the homogeneity of colour (tone) before being packed. 

What is shading?

The phrase “shading” is a denomination which means a passage of visible chromatic gradations that cannot be harmonized. It indicates the difference of tone of single tiles that are not homogeneous.

How to choose the correct product to lay in a particular environment?

The choice of a ceramic product is completely subjective and personal, apart from the fact that there are products more suitable for using inside or outside as flooring or cladding. Technical characteristics and factory/product certifications are reported. All grès porcelain products can anyway be used internally or externally but utilized differently depending on whether it is full body grès porcelain or enamelled grès porcelain.

Please see link to download our Terms & Conditions of Sale 
EC Terms and Conditions of Sale